Warranty Policy

One-Year Limited Warranty

We want you to feel happy and confident with every Cartomy purchase.

That’s why we proudly offer a one-year limited warranty on all our products.

What’s Covered?

This warranty covers any manufacturing defects or issues that arise despite normal, proper use of the product within one (1) year from the date of purchase.

If something goes wrong and it’s covered by the warranty, we’ve got your back.

What’s Not Covered?

This limited warranty does not cover:

1. Normal wear and tear from regular use

2. Damage from improper transportation or storage after delivery

3. Defects due to incorrect usage or lack of proper maintenance

4. Damage from not following the usage instructions

5. Damage caused by unauthorized modifications or alterations

6. Damage due to:

   • Sharp objects

   • Falls

   • Compression, twisting, or abnormal force

Warranty Void Conditions

The warranty becomes void if:

• The product has been modified or repaired by anyone other than Cartomy.

• Unauthorized parts were used in any attempted repairs.

How We Handle Warranty Claims

If your product meets the warranty conditions, Cartomy, at its sole discretion, will:

• Repair the product, or

• Replace it free of charge.

Our decision will be based on:

• The original value of the product

• The severity of the defect

• The impact or inconvenience to you

We commit to processing any repair or replacement within a reasonable timeframe.

Need Help?

If you believe your product is eligible for a warranty claim, please contact our Customer Support Team with:

• Your order number

• A description of the issue

• Photos of the product (if applicable)

We’re here to make it right.