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Warranty Policy

Warranty

We want you to be happy and confident with your purchase.

That’s why we are always by your side and offer a one-year warranty on our products!

This Limited Warranty does not cover the following:

1. Natural wear and tear of the Product
2. Defects caused by the transportation or storage of the Product by the customer.
3. Defects or damage caused by improper use or insufficient maintenance
4. Damages due to non-compliance with the instructions.
5. Damages due to modifications of the Product
6. Any impact caused by sharp or hard elements or objects or due to twisting, compression, falling, abnormal impact or other actions.

This limited warranty is not enforceable if:

The Product has undergone modifications or repairs by a person or entity other than Cartomy.
The Product has undergone repairs using unauthorized parts.


Execution of Warranty

Cartomy will, at its sole discretion, either (a) repair the Product or (b) replace the Product free of charge. Cartomy will determine the appropriate remedy based on the following factors: (a) the value of the Product without a Defect, (b) the severity of the Defect and the hardship that any remedy would cause the original purchaser. Cartomy agrees that any repair or replacement of the Product will be carried out within a reasonable time.

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