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Terms and Conditions

1. Introduction

Welcome to Cartomy

To proceed with your order, please read and accept our Terms and Conditions.

Cartomy is an e-commerce website.

Our company headquarters are located at 80 St Andrews Rd, Glasgow, G41 1PF, UK.

Your agreement with us includes these Terms and our Privacy Policy. You acknowledge that you have read, understood and agree with them.

If you do not agree, you can not use our website. These Terms apply to all visitors, users and others who wish to access our website.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at [email protected].

3. Purchases

If you wish to purchase any product, you will be asked to supply certain information relevant to your purchase including -but not limited to- your name and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) for other payment method(s) and that (ii) the information you supply to us is true, correct and complete.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product availability, errors in the description or price of the product, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Keep in mind that the product you have received may differ from the appeared in website due to differences in lighting, display, contrast and other settings.

3. Information about our products

*Our products are Unisex and sold based on standard size.

All our products have the corresponding size guide. Please do not choose size according to your habit, but according to our guide!

We strongly recommend that you choose a half to one size larger, as our feet swell during the day, but also that you always wear thick socks when working out to avoid “Athlete’s Foot” and other ailments.

The price of each product you see is the final price and includes taxes, customs duties, etc. You don’t need to pay anything else!

Shipping is free to Europe, America and Australia.
For the rest of the countries there is a charge which you see in the basket or at the checkout.

Our shoes are brand new in their original box and classified as Grade A*.

They are produced in the same factories authorized by the official brands.

What are Grade A shoes?

Grade A shoes are items without any significant functional defects. These shoes are fully functional and do not cause any discomfort or injury to the wearer.

The imperfections that categorize them as Grade A are minor cosmetic flaws that do not affect performance or quality. For instance:

  • A slightly misaligned stitch.
  • A minor weight variation (a few grams).
  • A printing error on the box.

These shoes may have small production errors or manufacturing anomalies, preventing them from meeting the brand’s rigorous quality control standards.

Factories often reject Grade A products on a daily basis. We purchase these shoes and offer them to you at a reduced price, allowing you to enjoy branded footwear without paying the full retail price.

3.1 Proccessing Time

Our central warehouse will take 1-4 business days to prepare and deliver your package to the shipping company.

3.2 Shipping Time

The shipping company will need 4-9 business days to deliver your package

*The delivery time is estimated and not mandatory, since it depends on each Postal service and external factors such as weather conditions, public holidays, strikes, etc.

3.3 Dispatch Time

Our central warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, steps to ensure shipment delays will be kept to a minimum as possible.

We currently ship our products to 15 countries and operate three warehouses in various locations. If a product isn’t available at the nearest warehouse, the product will be shipped from the warehouse that has the available stock.

3.4 Cancellations

If for any reason you have changed your mind, we are able to accept cancellations – without charge – at any time, as long as the order is in Processing Mode.

If your order is in the Warehouse Preparation stage, it can be canceled with a charge of €15 which will be deducted from your payment amount. (The €15 relates to the cost of managing and preparing the shipment as well as paying taxes incurred for its shipment).

If your order is in the Shipped stage, the cancellation request is not accepted, as it has already left our warehouses and we cannot stop it.

3.4 Warranty

All our products have one year warranty.Please refer to our Warranty Policy for further details

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions made available through our website may be governed by rules that are separate from these Terms and Conditions. If you participate in any Promotions, please review the applicable rules as well.

5. Refunds

We issue refunds within 14 days of the original purchase.

For product returns and refunds, you will need to contact our customer service, which can be found here.

The products are returned to our Central warehouse.

The address will be given to you by our representative (if you don’t have it).
*The address listed on our website is our headquarters.

Please reffer to our Refund Policy page for more informations.

6. Content

Content found on or through this website are the property of Cartomy or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

7. Prohibited Uses

You may use our website only for lawful purposes and in accordance with our Terms.

8. Analytics

We are using third-party service providers (Google Analytics, Meta Pixel etc) to monitor and analyze the use of our website.

9. No Use By Minors

Our website is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using it, you warrant and represent that you are at least eighteen (18) years old and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. 

10. Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

11. Intellectual Property

Our website and its original content, features and functionality are and will remain the exclusive property of Cartomy and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Cartomy.

12. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on website infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [email protected], with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement.

13. Error Reporting and Feedback

You may provide us either directly at [email protected] 

14. Links To Other Web Sites

Our website doesn’t contain links to third party web sites or services that are not owned or controlled by Cartomy.

15. Contact Us

For any clarification regarding Cartomy and the terms of use of the website, members and users can contact us via our Customer Support page or :

E-mail : [email protected]

Address : 80 St Andrews Rd, Glasgow,G41 1PF, UK

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