How can I track my parcel?

You can Track your order by typing your email, order id or Tracking Number.

Which shipping company will I pick up with?

We will choose the best, safest and fastest way to ensure your complete satisfaction.You usually receive with the State Postal Service.

When will I receive my package?

Orders shipped internationally are in transit 4 – 15 working days.

*The delivery time is estimated and not mandatory, since it depends on each Postal service and external factors such as weather conditions, public holidays, strikes, etc.

My order tracking is not working

It takes a few days for your package to show up on the Global Tracking System. Try again a few days later.

My order seems to be stuck in one place for a long time

An international delivery needs to go through several stages of transshipments and checks. That doesn’t mean it’s stuck. You will soon see the progress.

Shipment Cancelled

If you see this result,it means that your shipment has been cancelled by shipping company.Please contact us and we will take care of everything.

I received the order, but products are missing.

Maybe the products in your order needed different packaging. You will receive the rest soon. You can contact us for clarification

My package was returned to sender

A package might be returned as undeliverable for several reasons:The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions. The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can’t successfully deliver your package, they’ll return it to us. The recipient refused the delivery. A gift recipient who isn’t expecting a gift may refuse a package if they believe it’s being delivered to them by mistake. The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us. The package was damaged in transit. If a package is damaged while it’s on its way to you, the carrier may return it without attempting delivery.

My package shows as delivered, but I haven’t received anything

On very rare occasions, the tracking may show as “delivered” but it looks like your package has not arrived. If your tracking information shows that your package was delivered, but you can’t find it: Verify the shipping address in Your Orders. Look for a notice of attempted delivery. Look around the delivery location for your package. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers. Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival. If you haven’t received your package, contact us within 30 days of expected delivery. We’ll do everything we can to help.