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1. Introduction and Acceptance
Thank you for choosing Cartomy. By accessing our website (cartomy.com) and placing an order, you agree to these Terms and Conditions, our Privacy Policy, and our Cookies Policy. These terms apply to all visitors and users of our services. Cartomy operates as a UK-based e-commerce platform.
2. Legal Entity and Contact Information
Cartomy operates from its registered headquarters: 80 St Andrews Rd, Glasgow, G41 1PF, UK. For all communication, please contact us at info@cartomy.com.
3. Communication
By using our service, you consent to receive order-related communications. You may also receive newsletters and promotional material; you can unsubscribe at any time using the link provided in the email or by contacting us.
4. Placing an Order and Payment
When placing an order, you will be required to provide accurate information such as your name and shipping address. You confirm that:
You have the legal right to use any provided payment method.
The information you provide is complete, correct, and truthful.
We reserve the right to cancel your order for reasons including, but not limited to: product unavailability, errors in product description or pricing, or suspected fraudulent/unauthorized transactions.
5. Product Authenticity and Information
5.1 Product Guarantee and Sourcing All products sold by Cartomy are guaranteed to be 100% authentic, new, and legally acquired. We purchase items from a network of reputable third-party sellers and distributors to secure the best pricing for our customers, always ensuring the products are genuine branded goods. We fully adhere to intellectual property rights and only deal in original products. We are not an authorized retailer of any brand listed on the site but guarantee the authenticity and legal provenance of every item.
5.2 Product Presentation Product colours or textures may appear slightly different in person due to variations in lighting, screen settings, or photographic quality.
5.3 Sizing All products follow standard sizing guidelines. A comprehensive size guide is available for every product. Customers are responsible for reviewing the size guide before finalizing a purchase.
6. Processing and Shipping
6.1 Processing Time Your order will be processed within 1–4 business days.
6.2 Shipping and Delivery Time Delivery takes an estimated 4–9 business days after dispatch. Times may vary due to postal delays, weather, customs, public holidays, or other external factors. All shipments are dispatched using fully tracked services.
6.3 Dispatch Schedule Our warehouse operates Monday to Friday, excluding public holidays.
6.4 Change of Address You may request a change of delivery address before the order is dispatched.
7. Order Cancellations and Fees
7.1 Free Cancellation Orders can be canceled FREE of charge at any point before the order status changes to ‘Dispatched’.
7.2 Shipped Orders Orders in the ‘Shipped’ stage cannot be cancelled. You must wait for the package to arrive and then initiate a return process as outlined in our Returns Policy.
8. Refunds & Returns
We offer a 14-day return window for all orders, allowing returns for change of mind or defective products. Please refer to our Returns, Exchanges, and Refund Policy page for comprehensive details, including eligibility criteria and refund processing times.
9. Warranty
All our products are backed by a Two-Year Legal Warranty against manufacturing defects, as mandated by UK consumer law. For details, refer to our Warranty Policy. This warranty does not cover natural wear and tear, damage due to misuse or neglect, or unauthorized repairs.
10. Account Creation
When creating an account, you must: (1) Be at least 18 years old and (2) Provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account and password. We reserve the right to refuse service or terminate accounts at our sole discretion.
11. Intellectual Property
All content and features of our website (including text, graphics, logos, and software) are the property of Cartomy or its suppliers and are protected by intellectual property laws. You may not copy, modify, or reuse content without express written consent.
12. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Glasgow, UK.
13. GDPR Compliance – Your Privacy Rights
We fully comply with the General Data Protection Regulation (GDPR). We only collect necessary data to process orders and improve our services. You have the right to access, correct, request deletion of your data, or withdraw consent. Contact us at info@cartomy.com to exercise these rights.
14. Analytics and Cookies
We use cookies to enhance your browsing experience and analytics services (such as Google Analytics and Meta Pixel) to monitor website activity. You may manage your cookie preferences at any time.
15. Prohibited Use
You agree not to use our website for any unlawful or prohibited purpose, including but not limited to fraud, abuse, or attempting to disrupt our operations.
16. Feedback and Contact
We welcome your feedback. For support or to report any issues, contact us at:
Email: info@cartomy.com